T &C's

T & C

1. Terms & Conditions Introduction

1.1 We operate the website www.keeshasfirststeps.co.uk (the "Website"). We are Keesha’s First Steps Limited, a company registered in the United Kingdom under company number 10398533 and with our registered office address at 130 Old street,London, EC1V 9BD 

1.2 If you are a consumer then references in these terms and conditions (the "Terms") to "you" are to the individual using our website and purchasing the products detailed on our website ("Products") for private and non-commercial purposes.

1.3 These Terms (together with our Privacy Policy) tell you information about us and the legal terms and conditions on which we sell the Products to you. The Terms, Privacy Policy and Terms of Website Use are together the "Agreement".

1.4 By registering with Keesha’s First Steps and ordering a Product through this Website, you accept that you are entering into a contract with us under these Terms. People who register with Keesha’s First Steps establish an "Account", and become "Users". Visitors to Keesha’s First Steps who do not register with Keesha’s First Steps, but who nevertheless use the Site affirm that they are bound by these Terms each time they access Keesha’s First Steps.

1.5 If you do not agree to these Terms, you must not use this Website.

1.6 Please note, we reserve the right to amend these Terms from time to time.


2. Placing an Order

2.1 A contract for the purchase of a product is created as follows:

2.1.1 To place an order, a visitor must become a User by creating an account, as outlined in Section 1.4;

2.1.2 The User places the order on the Site by pressing the order confirmation button at the end of the checkout process. The customised product contained in the order is a "personalised product";

2.1.3 By confirming your order, you are agreeing to purchase the “personalised product” you have selected for your order;

2.1.4 At this point, we take payment for your order by means of your nominated payment method;

2.1.5 We will confirm our acceptance of your order by sending you an “order confirmation email”, which will make the agreement legally binding on you and us. Each order placed will incorporate the Terms and shall be a new and separate contract between you and us;

2.1.6 Once your Order has been despatchedfor delivery, you will receive a “despatch confirmation email”.

2.2 If your order is rejected we will contact you to confirm this and you will not be charged for your Order. We may reject an order for any of the following reasons:

2.2.1 If we do not have your chosen product in stock;

2.2.2 Where we cannot obtain authorisation for your payment;

2.2.3 If there has been a relevant pricing or product description error;

2.2.4 If your order otherwise breaches any of the requirements of these Terms;

2.2.5 The use of images for a personalised product which arecorrupted, unsupported technically or inadequately pixelated;

2.2.6 If a personalised product you wish to order contains anything which contravenes, or appears to contravene, our Content Rules (see section 3.3 below for our Content Rules);

2.2.7 We suspect that the order has been placed fraudulently;

2.3 We cannot make changes or cancel your Order once it has been placed – for further details on our Cancellation Policy, please see Section 6.


3. Products Shown and Pricing

3.1 We endeavour to ensure that every product on Keesha’s First Steps is shown accurately, however, occasionally there may be small variations in colour, typefaces and layout. 

3.2 The prices displayed on the website are subject to change and we reserve the right to change these at any time.

3.3 In rare cases, the price quoted for a Product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the correct price before you make your payment. We are under no obligation to provide the Product to you at the incorrect price, even after an Order Confirmation Email has been sent,if the pricing error is obvious and unmistakeable and could reasonably be recognised by you as a mis-pricing.

3.4 Prices shown on the website are in GBP and are inclusive of Value Added Tax (VAT) at the prevailing rate. The price of the product does not include the delivery charge. You are advised of delivery charges at checkout, for more information on delivery please see Section 5.


4. Personalisation of Products

4.1 It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and (for example) is correctly spelt. We cannot edit or cancel an order for a personalised product once it has been placed so please double-check your order on screen before confirming your purchase. Please refer to Section 6 for further information on Changing or Cancelling an Order.

4.2 If you are uploading a photo to a book it must be in JPEG format. Any other format such as Word documents, PNG or PDFs arenot accepted. For best results, we advise uploading an image at 300DPI or make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. If you upload a photo that has a lower resolution or image size, we will accept it, however, we cannot guarantee the image quality when printed.

4.3 Content Rules - we do not permit personalised products to include any content or material which:

4.3.1 infringes anyone's copyright: in particular, you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product;

4.3.2 infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality;

4.3.3 contravenes any applicable law (including, without limitation, any criminal law) or regulation;

4.3.4 is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person;

4.3.5 misrepresents identity or impersonates any person;

4.3.6 includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person;

4.3.7 contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;

4.3.8 may harass, upset, embarrass or alarm any person;

4.3.9 gives the impression that it emanates from or has been approved by us;

4.3.10 advocates, promotes or assists any unlawful act.


5. Delivery of Products

5.1 The cards and invitations sold by us are manufactured in a facility based in the United Kingdom and are shipped directly from there.

5.2 The price for delivery is shown separately to the cost of goods at the checkout stage before you place your order.

5.3 Delivery charges and times can be consulted on our Shipping & Returns page. For any further queries regarding delivery, please email support@papier.comand we’ll get back to you as soon as possible.

5.4 An estimated delivery date will be given when you place your order. Occasionally our delivery to you may be affected by an Event Outside Our Control, please see Section 15 for further information on this. Dates and times given for delivery are estimates only and we shall not be liable for any delay in delivery.

5.5 We currently only deliver to addresses within the United Kingdom.


6. Changing or Cancelling an Order

6.1 You cannot cancel or edit your Order of personalised products once the order has been placed and an order confirmation email received.

6.2 We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors; poor image quality derived from low resolutionimages, order quantity, or other ordering errors, including delivery address. To prevent these errors from happening, please review your order carefully before proceeding to payment.


7. Refund Policy

7.1 If, upon receiving your Product(s), they are damaged or the printing is faulty, you may request a refund or reprint in accordance with clause 7.2 below. We will not refund you if the Product(s) are in a good condition but the content is wrong due to a mistake made when ordering - please refer to Section 4 for further information on ordering personalised products.

7.2 You can request a refund or reprint of your Order within 5 days of the date of receipt of the Product(s). Please email customercare@keeshasfirststeps.co.ukwith your order number, a description and/or photograph of the damaged goods and we will consider if you are eligible for a refund or reprint. As stated in Section 6.2, we do not take responsibility for customer generated mistakes.

7.3 If you choose to receive a refund, we will refund you the 90% on the amount you paid for the Product(s) plus any delivery charges you may have paid, within 14 days of the day on which you provide us with evidence that the Product(s) are faulty. You will receive an email confirmation of your refund.

7.4 If you choose to have your Product(s) reprinted, we will do so free of charge and resend to you .

7.5 Please note, it is not our policy to offer both a refund and a reprint.


8. Payment and Charges

8.1 We only accept payment through VISA, Mastercard debit and credit cards, Amex and Maestro.

8.2 The total charges for the Products and delivery are listed on the checkout page and on the Order Confirmation Email.

8.3 Payment will be deducted from your account when we send you the Order Confirmation Email.

8.4 When submitting your order, you warrant that all the detail you have provided arevalid and accurate at the time,and that when your order is accepted by us, payment will be made in full.

8.5 If we cannot accept your order for the reasons outlined in Section 2.2 then no charges will be made to your card.

8.6 Your Order Confirmation Email contains all the necessary information to constitute a simplified VAT receipt in line with HMRC guidelines.


9. Privacy

9.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read this.

9.2. Intellectual Property Rights

9.3 All material on our Website is either owned by or licensed to Keesha’s First Steps Ltd and cannot be redistributed or reproduced without prior permission. This material includes, but is not limited to, designs, photography, text, layout, look and graphics. All worldwide rights are reserved.

9.4 You may not copy, distribute, create any derivative work or commercially exploit the content from Keesha’s First Steps, or any of the material found on our Website without our prior express, written permission.

9.5 Unauthorised use of this website and the materials within it may give rise to a claim for damages and/or be a criminal offence.


10. Links

10.1 Our site contains links to other websites over which we have no control. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by visiting or using those websites, you do so at your own risk.


11. Liability

11.1 We, and any of our members, agents, directors, employees or partners, have no liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:

11.1.1 any loss of income or revenue, business, profits or contracts, and anticipated savings;

11.1.2 any loss or corruption of data;

11.1.3 any loss or damage which does not directly result from our failure to comply with this Agreement.

11.2 Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.


12. Risk and Title

12.1 The Products will be at your risk from the time of delivery.

12.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

13. Termination

13.1 We reserve the right to terminate this Agreement with immediate effect if you are in breach of any of the terms of the Agreement, or fail to make payment when due.

14. Events Outside Our Control

14.1 We, or any delivery and production service we use, will not be liable or responsible for any failure to deliver, or delay in production or delivery of, the Products that is caused by an Event Outside Our Control, as defined below.

14.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including but without limitation to, adverse weather conditions (such as snow, flood, storms), strikes or industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, earthquake, subsidence, epidemic or other natural disaster, road traffic accidents and road closures.

15. Law and Jurisdiction

15.1 These Terms, the Services and each Order and purchase of a Product are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in relation to disputes arising in connection with these Terms. These Terms are offered in English only.



Privacy Policy

1. Scopeof Privacy Policy

Ensuring the privacy and security of your personal information is very important to us and we promise to only use the information provided by you lawfully and in accordance with the Data Protection Act 1998. This Privacy and Security Policy outlines the information Keesha’s First Steps collects about you when visiting keeshasfirststeps.co.uk (“the Website”), how we use, disclose and otherwise manages this information and the choices you have to restrict our usage of this information.

Keesha’s First Steps Ltd is a company registered in the United Kingdom under company number 0398533 and with our registered office address at 130 Old street,London, EC1V 9BD 

2. Collected Information

When you register on the Website and/or place an order with us, we may collect the following personal data from you: your name, date of birth, email address, postal address and telephone number. In instances where you choose to register on the Website via Facebook Connect, some or all of this information is provided to us by Facebook.

2.1 How will information about you be used and shared?

We collect this information in order to process your order and deliver it to the correct location, verify your identity and details of your payment method, and to communicate with you regarding your order.

We also use this information to improve and personalise your experience on the Website. Keesha’s First Steps  mayemploy the services of third parties to help us in certain areas including delivery of products, delivery and hosting of our Website, payments (including checking the validity of your details to prevent fraud), maintenance and identity checking. However, we will always be in control and be responsible for the use of your personal information.

We will never sell, rent or lease your information to any third parties, however, we may disclose specific personal information about you if required by law, governmental request or court order if it is necessary to conform or comply with such law, request or court order.

2.2 Opting out

If you choose to opt into receive our marketing emails when registering on or visiting the Website, you will be giving us permission to communicate with you about new products and services, offers and the reminders you may have set in your calendar – you can opt out from receiving these at any time either through Your Account or by emailing customercare@keeshasfirststeps.co.uk.

3. Cookie policy

Keesha’s First Steps Ltd uses cookies to help personalise your online shopping experience by distinguishing you from other users. Cookies are small pieces of information sent by a web server to a web browser and stored on your hard drive, which allows the server to uniquely identify the browser on each page. To make full use of Papier.com and benefit from certain personalised features, your computer, tablet or mobile phone needs to be set up to accept cookies. By visiting or using Papier.com with your browser set to allow cookies, you are consenting to our use of cookies for the purposes outlined below. Keesha’s First Steps uses the following categories of cookies on the Website:

3.1 Category: Functionality Cookies

These cookies remember the choices you make while browsing and shopping our site, including search parameters and saved designs. These can then be used to provide you with an experience more appropriate to your selections and to make your visits to the Website more tailored. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.

3.2 Category: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing the basket. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

3.3 Category: Analytical/Performance Cookies

These cookies collect information anonymously on how people use the Website. Keesha’s First Steps uses Google Analytics cookies to help us understand how customers arrive at the Website, browse or use the Website and highlight any errors they have encountered so we can improve areas such as navigation, ordering experience and marketing campaigns.

3.4 Category: Targeting/Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of advertising campaigns. The cookies are usually placed by third party advertising networks, such as Facebook, Twitter, Google AdWords, Bing and Criteo, which remember the other websites you visit.

3.5 Category: Social Media Cookies

These cookies allow you to share what you have been doing on the Website through social networks such as Facebook, Pinterest and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the relevant social media outlet for how their cookies work.

3.6 Managing Cookies

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies (or blocking future cookies) you may not be able to access certain areas or features of Papier.com.

4. Security

Keesha’s First Steps has implemented reasonable administrative, technical and physical safeguards in an effort to secure your personal information from accidental loss or theft and from unauthorised access, use, alteration or disclosure. We do not have access to your password and it will always remain encrypted. You are solely responsible for maintaining the confidentiality of your password and any other identifying information.

5. Sale of Business

Keesha’s First Steps may transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.

6. Your Information

You are entitled to access or update the information Keesha’s First Steps holds about you. If you wish to change your personal information you can do so by logging into your account on the Website or by contacting customercare@keeshasfirtssteps.co.uk.We may require you to provide verification of your identity before granting access or making corrections. We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

7. Credit Card Details

Your full card details are not recorded or stored in our database. If you choose to select ‘Save card for next purchase’ on the checkout page, we will collect and store only the final four numbers of your credit or debit card along with the expiry date and cardholder name to enable you to select that card when making future purchases. They are encrypted and are transferred securely to our third party payment service providers for immediate authorisation.

8. Policy Changes

We may periodically update this Privacy & Security Policy to include any new or unanticipated uses not previously disclosed. Regularly reviewing this page ensures that you are always aware of what information we collect, how Keesha’s First Steps uses it and under what circumstances,if any, we will share it with other parties. This policy is reviewed annually and was last updated on 15th November 2017.

See policy: https://keeshasfirststeps.co.uk/pages/policy

See FAQ: https://keeshasfirststeps.co.uk/pages/faqs